STORE POLICY

Customer Care

The demand and expectations of clients is held with the upmost of importance. When working together, communication will be consistent and concise, ensuring the quality expectations are met and exceeded, and all needs are satisfied to the highest of standards.

After initial communication is made, a price for the work will be quoted and agreed upon. Shortly after, a down payment will need to be made to secure the services provided. Upon completion, a full invoice will be issued with a payment date that is agreed [usually 4 - 6 weeks].

Any queries can be sent to robshepmus@hotmail.com

Privacy & Safety

Personal information collected will be used solely for business purposes between robshepmusic. and the client. Business purposes include but are not limited to;  communication between us, payments made, product delivery and referencing. 

Personal information will be held within the restrictions of the data protection act 2018. Information will be used fairly, lawfully and transparently. Used for specified, explicit purposes. Used in a way that is adequate, relevant and limited to only what is necessary. Accurate and, where necessary, kept up to date. Kept for no longer than is necessary. Handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage.

Payment Methods

- Bank Transfer [preferred]
- PAYPAL

- Credit / Debit card

 

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